Return Policy

Return Policy:

All pieces purchased at a discount are FINAL SALE.

Items Eligible for Return

Most items purchased on joancollection.com are eligible for return, provided that they are shipped back to Joan The Collection within 14 days of the item's original delivery date in new, unused, unworn, unwashed, unaltered, and undamaged condition, free of any scents, stains, or makeup marks. All tags must be affixed and original packaging included. The following items are not eligible for returns or exchanges:

  • Gift cards
  • Sale items or items purchased with a discount
  • Items marked as Final Sale

Returns are accepted at the sole discretion of Joan The Collection. Items that are deemed not to meet one or more of the eligibility criteria outlined above will be handled on a case-by-case basis, which may include 1) refusing to accept the return and sending it back to the purchaser or 2) deducting a fee from the refund or merchandise credit to cover the expense of cleaning, repair, and/or packaging replacement. 

Domestic Returns

To initiate a return, please visit contact info@joancollection.com.

Following inspection and acceptance of your return, you will receive confirmation via email that a refund has been issued. For domestic returns, we deduct $10.00 USD from your refund total to cover the cost of return shipping. Customers will not receive refunds for the cost of shipping their original order to their delivery address. 

If you do not see a refund applied to your original form of payment within 7 business days from processing of your return, we recommend reaching out to your bank or credit card company for further assistance.

International Returns

International returns are subject to the same process with the following modifications: 

  • When shipping your original item back, on the Commercial Invoice, please indicate that your package is a return to avoid further taxes and duties. Joan The Collection is not liable for costs due to a failure to properly indicate a return on the Commercial Invoice.
  • For international returns, we deduct $20.00 USD from your refund total to cover the cost of return shipping.
  • It is the customer’s responsibility to pay any additional duties, taxes, or customs fees for exchanged orders.